1. Shipping Destinations

We currently ship worldwide to most regions, including:

North America: United States, Canada
South America: Mexico, Brazil, Chile
EU Countries: Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden (excluding Cyprus and Malta)
United Kingdom
Oceania: Australia, New Zealand
Asia: Japan, South Korea, Hong Kong SAR, Taiwan, Singapore, Malaysia etc.
Middle East: UAE, Saudi Arabia, Bahrain, Kuwait, Oman, Qatar
International: Norway, Switzerland

2. Processing & Delivery

Orders are typically processed and handed over to logistics within 48 hours after payment confirmation (excluding weekends and public holidays).

Delivery times vary by product availability and destination.

We provide free standard delivery to most countries and regions. However, additional fees may apply for certain locations.

Note:

• Our web store's checkout currency is US Dollar (USD).
• In case of pre-sales, or other special events, please refer to the specific product page for the expected delivery timelines.
• Some remote or island regions may be non-deliverable from our warehouses; affected orders will be canceled with prior notice.
• Customs duties and import taxes may apply depending on your country’s regulations. These charges are determined by local customs authorities and are the responsibility of the customer.

3. Shipping Delay Disclaimer

Order delivery may get delayed or rejected under the following circumstances:

• Remote regions – Shipping time may be extended by 3–5 days due to transportation distance.
  
• Shopping season delays – During peak shopping periods, slight delays may occur.
  
• Consignee-related issues – Delays or failures caused by actions such as changing the delivery address after shipment, providing incomplete/incorrect contact or address details, or refusing to accept the package.
  
• Force majeure – Events beyond control, including but not limited to: weather conditions, natural disasters (earthquakes, floods, typhoons, etc.), wars, government actions, transportation or communication disruptions, or policy changes.
• Regulatory violations – Shipments confiscated, detained, or disposed of for breaching transportation regulations.
• Non-delivery times – Deliveries may not be possible on weekends, national holidays, or during festivals.
• Restricted addresses – Addresses within schools, military units, or residential areas with limited courier access.

RoboCT is not liable for delays or delivery failures caused by any of the above factors beyond our reasonable control.

4. Order and Logistics Tracking

Once your order is shipped, you will receive a Shipment Notification Email including your order number, carrier details, and tracking information.

You can track your shipment anytime via our Order Tracking Page using the tracking number provided.

In case of any question, please contact our Customer Support at service@roboct-exo.com for help.

5. Address Modification

Please double-check your shipping information (name, address, contact details) before completing your order. If a package is deemed undeliverable due to an incorrect address provided by the customer, the customer will be responsible for any additional shipping charges incurred for the reshipment of the package.

If you would like to change the delivery address, please contact us at service@roboct-exo.com as soon as possible. Address modification can only be made before the order is shipped.

If a modification request is made after the order has been dispatched, we can no longer guarantee that the delivery address of the order can be updated. In addition, in this case, responsibility no longer lies with RoboCT and all associated risks and expenses are transferred to the customer.

6. Order Cancellation

If you wish to cancel your order, please contact us at service@roboct-exo.com as soon as possible. Orders can only be canceled before they are handed over to the courier.

Once an order is shipped, the cancellation request will be treated as a return. (subject to return policy) Related costs will be borne by the customer and deducted from the refund amount.

7. FAQ

Can I ship my order to a PO Box?
We currently do not support shipping to PO Boxes. Please provide a physical address for delivery.

What should I do if I have not received my parcel?
If you do not receive the package, please contact us at service@roboct-exo.com within 7 days after the estimated delivery time suggested by the courier’s tracking system, or we shall bear no responsibility for packages not reported within this timeframe.

Under what circumstances will the RoboCT Online Store cancel an order unilaterally?
The RoboCT Online Store reserve the right to cancel your order and issue a full refund to the original payment method under any of the following circumstances:
1) The shipping address provided is undeliverable. Orders will be canceled with prior notification.
2) The order is flagged as high risk by Shopify’s system, based on factors such as payment account, delivery address, IP address, contact number, or other factors linking the order to multiple accounts that collectively violate purchase restrictions.
3) RoboCT receives notification from the payment provider (credit card issuer, PayPal, etc.) that the transaction is potentially fraudulent.
4) RoboCT determines that the order was placed through improper or unlawful means.
In such cases, your order will be automatically canceled and a full refund will be processed to your original payment account.