FAQ

The GoGo‑H Pro is a robotic exoskeleton designed for individuals who need mobility assistance. Weighing just 2.2 kg, it's lightweight, making handling, transportation, and storage effortless.

As a wearable assistive device, the GoGo‑H Pro provides vital lower limb support - especially for hips and thighs, helping those with mild physical decline or hip joint injuries regain their mobility. Whether you're walking, jogging, climbing stairs, cycling, or hiking, the GoGo‑H Pro enables you to move faster and with less effort, improving your overall mobility and independence.

The GoGo‑H Pro is a consumer-level mobility assistance exoskeleton, convenient for use in your home, community or outdoors. You can do any activity like walking, jogging, climbing stairs, cycling, or hiking while wearing the GoGo‑H Pro exoskeleton.

Both models are designed to enhance lower limb mobility—but each focuses on a different joint and user need.

• GoGo-H Pro is engineered to support the hip joint, providing extra power to your hips and thighs. It helps you move faster, longer, and with less effort, making it ideal for those with mild physical decline, experiencing hip weakness or discomfort, or looking to improve overall walking endurance.
• GoGo-K focuses on knee joint relief and protection. It helps relieve knee pressure, assist climbing and descending, and reduce long-term joint wear—ideal for people with knee discomfort or degeneration, meniscus or ligament-related issues.

Apart from these, as a device built on the Ascentiz BodyOS system, GoGo-H Pro supports modular expansion and app-based control, allowing for a more personalized and evolving user experience.

GoGo‑H Pro hip exoskeleton is designed to provide mobility assistance for active individuals experiencing mild physical decline or lower limb weakness. Users should maintain a basic ability to stand and balance independently.

For full details, please refer to our Indications for Use page.

Optimal users should have at least:

• Height: 160~220cm
• Weight: 45~120kg
• Waist Circumference: 70-125cm
• Thigh Circumference: 41-62cm

Equipped with a 62.64Wh battery, GoGo-H Pro supports extended movement with a range of 15 km or more on a single charge—so you can stay active longer with confidence.

Yes, the battery features a hot-swappable design. You can take the battery off for independent charging or replace it with another fully charged battery.

GoGo-H Pro is rated IP54 for Ingress Protection. This means it is protected against limited dust ingress and water splashes from any direction, so everyday use in light rain or damp environments will not affect its performance.

No. The GoGo-H Pro Exoskeleton provides powered assistance to your legs to help you walk more easily; however, it does not support your body weight.

Yes, the GoGo-H Pro Exoskeleton offers five adjustable assist levels, allowing you to choose the intensity you need. You can allow take more precise, stepless adjustment in the mobile app based on your preference.

For your safety, we recommend using it only after you are able to stand independently. If you are currently unstable, using the device may increase the risk of falling.

No. The GoGo-H Pro Exoskeleton is ready to use out of the box with minimal setup required.

No. The GoGo-H Pro exoskeleton is not a medical device and is not designed for medical or therapeutic use. Please follow medical advice. It is the responsibility of the user to ensure the product is used only as intended. Ascentiz disclaims all liability for any injuries, damages, or consequences resulting from use for medical purposes or any other unintended applications.

Unfortunately, the GoGo-H Pro exoskeleton is not covered by insurance or VA, as it is not intended for medical use, rather a mobility assistance device.

GoGo Series are covered under a limited warranty of 0 to 12 months, effective from the delivery date and subject to applicable local laws and regulations. The details of this warranty can be found in the Operator Manual.

The full set of soft goods can be replaced in under 5 minutes. They are fully removable and adjustable, making it easy to clean, maintain, or fit different users.

GoGo series are designed for minimal maintenance. Simply keep the device clean and dry after each use. Detailed care, cleaning schedules, and maintenance instructions can be found in the User Manual.

Yes. The GoGo Series exoskeleton features a user-friendly belt and strap system, allowing you to put it on independently—similar to wearing a pair of trousers. With regular use, most users can wear it in 10–30 seconds.

A printed user manual is included in the box. For the complete digital manual, additional language options, or the latest updates, please visit our user manual page.

For step-by-step instructions on setting up and using your GoGo exoskeleton, please visit our video guide. We offer videos on essential topics such as unboxing, assembly, basic operation, and care tips to help you make the most of your GoGo exoskeleton.

If you have any questions after watching, don’t hesitate to reach out to our customer support team for further assistance.

For safe and effective use, please follow these guidelines before getting started:

• Clothing: Wear fitted clothing to prevent loose fabric from getting caught. Secure any drawstrings, laces, or accessories before powering on the device.
• Skin Checks: Ensure there are no sores, abrasions, or sensitive areas where the device will contact your body.
• Avoid Moving Parts: Keep hands, fingers, and other body parts away from mechanical joints during operation.
• Balance Support: If needed, use a walking stick or walker for additional stability.
• Start Gradually: Begin on flat ground and practice until comfortable before attempting slopes or uneven terrain.

GoGo series exoskeletons are designed for comfortable extended wear, but if discomfort occurs:

• Take regular breaks to avoid fatigue.
• Adjust straps and fit for better comfort and support.
• Check for pressure points or skin irritation at contact points. If any are found, discontinue use until the affected areas heal.

If discomfort persists or becomes severe, discontinue use and consult a healthcare professional before continuing.

To enhance your experience:

• Adjust straps and belts for a snug fit.
• Wear breathable, close-fitting clothing to reduce friction and increase comfort.
• Use the harness to evenly distribute pressure across your waist.

The GoGo series exoskeleton are rated IP54 and operates in temperatures from -20°C to 60°C, making it suitable for both indoor and outdoor use in diverse conditions.

However, for your safety and the device’s durability:

• Avoid heavy rain, standing water, or extreme conditions
• If exposed to moisture or heat, power off the device and allow it to fully dry or cool before reuse

Regular cleaning helps maintain performance of your GoGo exoskeletons:

• Wipe the device surface with a soft dry or slightly damp cloth
• Use a mild detergent for tougher stains
• Ensure the device is thoroughly dry before use after cleaning.

Important:
Do not use high-pressure water, rinse directly, or immerse the device. Avoid liquid contact with ports and internal components. For detailed cleaning and maintenance instructions, please refer to the User Manual.

Yes, The battery (77.7Wh) complies with most airline carry-on regulations.

Important Note: Policies may vary by carrier or country, so always confirm with your airline in advance.

When not in use for an extended period, please follow these storage guidelines:

• Power off the device and remove the battery
• Store in a cool, dry, well-ventilated area
• Keep away from direct sunlight, heat, and humidity
• Avoid placing heavy objects on top
• For best battery health, maintain a 50–60% charge level during storage.